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Conflict Resolution Train the Trainer

£795.00 +VAT

Inclusive of City & Guilds Registration, Certification and Training Materials

Cost  :  £795.00 + vat         Location  :  Northampton


Course Overview


Our 2 day Conflict Resolution Train the Trainer course enables you to recognise different aspects of conflict that you may encounter and understand different methods for resolving conflicts.

There are no prerequisites to attend this training. This course is suitable for beginners, up to experienced practitioners. We incorporate all levels of experience within the training. 


This Conflict Resolution trainer course is suitable for training operatives in public facing jobs and industries such as Traffic Management but also suited and not limited to: 

  • Retail
  • Traffic Management
  • Events
  • Customer Services
  • Personnel
  • Local Authority 
  • Trade
  • Health Care
  • Administration
  • Government
  • Appraisers, Examiners, Claims Adjusters and Investigators
  • Contract Negotiation
  • Management
  • Health & Safety 


    Course Dates

    Course dates shown are subject to change, unless you have already booked.

Course Detail

Course Aim:

To enable candidates to recognise different aspects of conflict that you may encounter and understand different methods for resolving conflicts.



The attendee will receive a City & Guilds Profile of Achievement Award & National Training Services Instructor Certification valid for 3 years. After which a 1 day Refresher Course  is recommended.



Our open courses are held at our training centre Unit 1, Adams House, Northampton Science Park, Kings Park Road, Moulton Park Industrial Estate, Northampton, NN3 6LG.

We can also bring our training to you for groups of 3 or more, Nationwide. Contact us for a free of charge quotation.


Course materials received after attending:

You will receive everything you need to the deliver training as soon as you leave the course including the PowerPoint presentation, step by step course delivery guide, handouts, trainers manual, practical and theory assessment guidance plus free post course support from us.


Suitable For:

Persons with the responsibility for training others. There are no prerequisites to attending this course and there is no need to worry if you have not trained before. We are here to support you no matter what level you are at as this course is designed to encompass all levels of trainer. ALL delegates must attend the full 2 days of the course.


Length Of Course: 

Two days.


Areas Covered And Discussed:

The different aspects of conflict and the different methods for resolving conflicts.


Learning Outcome:  

By the end of the course, the participant will be able to display an understanding of:

  • The common causes of conflict.
  • The 3 areas of communication.
  • Identifying effective methods of communication.
  • What to check for to keep yourself safe.
  • How to defuse a situation.


£795 + VAT per person inclusive of:

  • City & Guilds Registration and certification
  • All course materials
  • Unique trainer’s pack with all the materials you need to deliver the training
  • Free post course support from our training team


Is This Course Approved By City And Guilds?  



Assessment Criteria:  

There is a short written question paper and the trainees will be assessed throughout the course. The training involves candidate participation. On day two the candidate will carry out a practical training session on which they will be assessed. Any problems with the afore mentioned assessment criteria, please discuss this with us. 


City And Guilds Profile Of Achievement:  

The candidate will complete a pre-course questionnaire, a mid course interview and a post-course professional discussion to fulfil the requirements of the City and Guilds Profile of Achievement criteria.


Please also see our Frequently Asked Questions 


Are you interested in booking this course?

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