Terms & Conditions
Booking a course:
Our booking process is as follows:
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Delegate(s) complete in full and return the booking form via email to NTS.
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NTS acknowledge receipt of booking form and reply with an invoice and joining instructions.
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When payment is received by NTS, delegates place is confirmed and the pre-course paperwork is sent via email. The pre-course paperwork must be completed in full and returned to NTS via email before the course commences.
- Any courses booked are only provisional, until a completed booking form and full payment has been received by our office in Northampton.
- Details of Contact, Company, Invoicing Address, Course & Dates, and delegate names (if known), must be provided.
- Booking forms must be sent by email (info@ntstraining.co.uk).
- The completed booking form acts as a binding acceptance of the terms laid down in this document.
- If you fail to make the payment within the terms and conditions of this booking, the delegate’s space on this course may be released to other delegates.
- Places on courses are only provisional until payment is received and cleared.
Payment:
- Full payment must be made prior to attending the training course.
- If payment is not received prior to the training course start date, any persons booked will NOT be permitted to join the training course.
- Following receipt of the completed booking form, we will issue an invoice for the course(s).
- Our payment terms are strictly 30 days from the date of the invoice.
- In all cases payment must be made prior to the commencement of the training course.
- Courses booked within 30 days of the start of the training course, must be paid upon receipt of the invoice.
- Our preferred method of payment is BACS details are on the invoice.
- Alternatively you can pay by cheque however the cheque must be CLEARED in our account prior to the course commencement.
- Please note: we DO NOT take card payments.
- Interest will be charged at 5% of the original invoice amount, immediately after the due date of the invoice.
- Further interest of 5% of the last invoice total will be charged for each 30 days outstanding thereafter.
- Please note if payment is not received prior to course commencement and your delegate does not attend the course booked, our cancellation charges will apply.
Cancellation policy:
Unless other arrangements have been made with National Training Services, our cancellation charges will apply:
% of invoice total:
Over 1 month prior to scheduled course date: Nil
Within 1 month of the scheduled course date: 20%
Within 10 working days of the scheduled course date: 50%
Within 5 working days of the scheduled course date: 100%
- Notice of cancellation must be confirmed in writing to us by email (info@ntstraining.co.uk).
- In this event, a confirmation will be forwarded to you advising of any refund due.
- Refunds will be made within 30 days of cancellation receipt.
- National Training Services reserves the right to cancel any training course, prior to the training course start date.
- In the case of a cancellation by National Training Services, a full refund or transfer to another course date will be offered.
- In the case of a cancellation National Training Services will not refund travel, accommodation or other expenses incurred by the delegates or the delegate’s organisation.
Postponement policy:
Postponements must be agreed with National Training Services in writing.
Postponements will incur fees as per the cancellation policy, unless otherwise agreed with National Training Services in writing.
% of invoice total:
Over 1 month prior to scheduled course date: Nil
Within 1 month of the scheduled course date: 20%
Within 10 working days of the scheduled course date: 50%
Within 5 working days of the scheduled course date: 100%
- National Training Services reserves the right to postpone any training courses.
- In the case of a postponement by National Training Services, a full refund or transfer to another course date will be offered.
- In the case of a postponement National Training Services will not refund travel, accommodation or other expenses incurred by the delegates or the delegate’s organisation.
Other:
All delegates booking information and invoicing details fall under data protection and WILL NOT be shared with any other party other than City & Guilds and NTS staff, without express prior permission and will only be kept for as long as deemed necessary.
We will send all delegates Pre-Course Forms which need to be completed in full and returned to us via email, prior to the course commencement.