Terms & Conditions

Booking a course:

Our booking process is as follows:

Delegate(s) complete in full and return the booking form via email to NTS.
NTS acknowledge receipt of booking form and reply with an invoice and joining instructions.
When payment is received by NTS, delegates place is confirmed and the pre-course paperwork is sent via email. The pre-course paperwork must be completed in full and returned to NTS via email before the course commences.

Any courses booked are only provisional, until a completed booking form and full payment has been received by our office in Northampton.
Details of Contact, Company, Invoicing Address, Course & Dates, and delegate names (if known), must be provided.
Booking forms must be sent by email (info@ntstraining.co.uk).
The completed booking form acts as a binding acceptance of the terms laid down in this document.
If you fail to make the payment within the terms and conditions of this booking, the delegate’s space on this course may be released to other delegates.
Places on courses are only provisional until payment is received and cleared.
By completing and submitting our booking form, you confirm that you have ensured the course booked meets your training requirements, prior to attending.

Payment:

Full payment must be made prior to attending the training course.
If payment is not received prior to the training course start date, any persons booked will NOT be permitted to join the training course.
Following receipt of the completed booking form, we will issue an invoice for the course(s).
Our payment terms are strictly 30 days from the date of the invoice.
In all cases payment must be made prior to the commencement of the training course.
Courses booked within 30 days of the start of the training course, must be paid upon receipt of the invoice.
Our preferred method of payment is BACS details are on the invoice.
Alternatively you can pay by cheque however the cheque must be CLEARED in our account prior to the course commencement.
We can send you a card payment link via email. If a link is required, please email us to let us know.
Interest will be charged at 5% of the original invoice amount, immediately after the due date of the invoice.
Further interest of 5% of the last invoice total will be charged for each 30 days outstanding thereafter.
Please note if payment is not received prior to course commencement and your delegate does not attend the course booked, our cancellation charges will apply.

Cancellation policy:

Unless other arrangements have been made with National Training Services, our cancellation charges will apply:

% of invoice total:

Over 1 month prior to scheduled course date: Nil

Within 1 month of the scheduled course date: 20%

Within 10 working days of the scheduled course date: 50%

Within 5 working days of the scheduled course date: 100%

In the event of a no show, no contact by you/ your delegate: 100%

Notice of cancellation must be confirmed in writing to us by email (info@ntstraining.co.uk).
In this event, a confirmation will be forwarded to you advising of any refund due.
Refunds will be made within 30 days of cancellation receipt.
National Training Services reserves the right to cancel any training course, prior to the training course start date.
In the case of a cancellation by National Training Services, a full refund or transfer to another course date will be offered.
In the case of a cancellation National Training Services will not refund travel, accommodation or other expenses incurred by the delegates or the delegate’s organisation.

Postponement policy:

Postponements must be agreed with National Training Services in writing.

Postponements will incur fees as per the cancellation policy, unless otherwise agreed with National Training Services in writing.

You can postpone and move your booked training session free of charge once. After which the following costs will be incurred.

% of invoice total:

Over 1 month prior to scheduled course date: Nil

Within 1 month of the scheduled course date: 20%

Within 10 working days of the scheduled course date: 50%

Within 5 working days of the scheduled course date: 100%

In the event of a no show, no contact by you/ your delegate: 100%

National Training Services reserves the right to postpone any training courses.
In the case of a postponement by National Training Services, a full refund or transfer to another course date will be offered.
In the case of a postponement National Training Services will not refund travel, accommodation or other expenses incurred by the delegates or the delegate’s organisation.

Other:

All delegates booking information and invoicing details fall under data protection and WILL NOT be shared with any other party other than City & Guilds and NTS staff, without express prior permission and will only be kept for as long as deemed necessary.

We will send all delegates Pre-Course Forms which need to be completed in full and returned to us via email, prior to the course commencement.

3rd Party Bookings:

Purchases made from a 3rd party vendor REED .co.uk

Under this policy, you may cancel your purchase of the course within the period of 14 calendar days from the date on which the contract of purchase is concluded. This is called a "Cancellation Period". Note that if you redeem your voucher during the Cancellation Period, you expressly request us to begin providing the course materials and you acknowledge that you lose your right to cancel the purchase of the course and get any refund for it.

In case you decide to cancel your purchase of a course, it can be done in the following way:

By filling out Cancellation Form and sending it via info@ntstraining.co.uk

If you cancel the purchase of a course within 14 calendar days as mentioned above, we will refund you for all payments made as a part of your purchase within 14 calendar days from the day we accept that you are entitled to a refund.