Course Detail

Course Aim:

To enable candidates to recognise different aspects of conflict that you may encounter and understand different methods for resolving conflicts.

Certification:

The attendee will receive a City & Guilds Profile of Achievement Award & National Training Services Instructor Certification valid for 3 years. After which a 1 day Refresher Course  is recommended.

Location:

Our open courses are held at our training centre Unit 1, Adams House, Northampton Science Park, Kings Park Road, Moulton Park Industrial Estate, Northampton, NN3 6LG.

We can also bring our training to you for groups of 3 or more, Nationwide. Contact us for a free of charge quotation.

Course materials received after attending:

You will receive everything you need to the deliver training as soon as you leave the course including the PowerPoint presentation, step by step course delivery guide, handouts, trainers manual, practical and theory assessment guidance plus free post course support from us.

Suitable For:

Persons with the responsibility for training others. There are no prerequisites to attending this course and there is no need to worry if you have not trained before. We are here to support you no matter what level you are at as this course is designed to encompass all levels of trainer. ALL delegates must attend the full 2 days of the course.

Length Of Course: 

Two days.

Areas Covered And Discussed:

The different aspects of conflict and the different methods for resolving conflicts.

Learning Outcome:  

By the end of the course, the participant will be able to display an understanding of:

• The common causes of conflict.

• The 3 areas of communication.

• Identifying effective methods of communication.

• What to check for to keep yourself safe.

• How to defuse a situation.

Cost:

£795 + VAT per person inclusive of:

• City & Guilds Registration and certification

• All course materials

• Unique trainer’s pack with all the materials you need to deliver the training

• Free post course support from our training team

Is This Course Approved By City And Guilds?  

Yes

Assessment Criteria:  

There is a short written question paper and the trainees will be assessed throughout the course. The training involves candidate participation. On day two the candidate will carry out a practical training session on which they will be assessed. Any problems with the afore mentioned assessment criteria, please discuss this with us. 

City And Guilds Profile Of Achievement:  

The candidate will complete a pre-course questionnaire, a mid course interview and a post-course professional discussion to fulfil the requirements of the City and Guilds Profile of Achievement criteria.

Please also see our Frequently Asked Questions