Selecting a training provider - 17th April

Posted by Trevor Wagland on 17 April 2013 | 0 Comments


Selecting a training provider in health and safety

Published April17th 2013 by Trevor Wagland

Fishing through the internet to find the right training provider for your needs can be a nightmare. Big names providers do not necessarily mean top quality training.
A good training provider will ask questions to ensure that the training that they provide for you is exactly what you need. They will carry out a simple training needs analysis and either alter the training to meet those needs or let you know that they are not a the training provider they need and possibly suggest a provider who matches those needs.

There are some simple questions you can ask to establish certain key points about the training provider.
1. What qualifications and experience does your trainer have in the field they are training in?

Qualifications on their own are not an indication of a competent trainer nor is experience alone. I would rather have a qualified and experienced trainer with a good reputation for effective delivery who has researched the subject area rather than someone who is qualified and experienced in the subject matter and has then attended a train the trainer course.

2. What are the aims and objectives of the course?

This is a simple and standard question that if cannot be answered indicates a training provider who knows little about the skill of training.
The aim will be what the learners will achieve as a result of attending the training and the objectives are the measurable stepping stones to enable them to get there.

3. How will you assess the learners?

Training is not training unless the learners are assessed. A good training provider will carry out some form of initial assessment to establish where the learners present knowledge level is and have effective assessment methods to measure what has been learnt during the training. Check if they have different assessment methods to cater for learning difficulties and different learning styles.

4. Do you have other customers I can talk to?

Don’t be worried about contacting other customers of the training provider to have a chat about how useful the training was for them.

Beware of training providers who use statistics from feedback forms to impress potential clients.
“We scored an average of 95% from our trainee feedback forms!”
The feedback forms are usually designed to feed the ego of an insecure trainer and are designed to give positive responses. A good feedback form will identify if the training met the needs of both the learners and the organisation they work for. It will also get the learners to comment on what improvements can be made to the training for the future.

A good training provider will be open and honest with you throughout the client/provider relationship and offer post-course support to help the change that inevitably happens after the training has been delivered.